Website policy for refunds, cancellation and required behavior
Cancellation policy
Within 14 days of purchase, you may cancel your ticket and receive a full refund (minus 5% processing charge or 100 NIS, the lower of the two).
Alternatively, you may keep the full amount as a voucher for our next event.
In order to process your request you MUST send an email to our office acroisrael.office@gmail.com
No refunds for not showing up and not having informed us
In the case that our event is canceled, you may choose to be reimbursed in full, or if you wish to retain a full credit to be used in our future events.
Cancellation due to army service
In the case you receive a sudden call to duty you may cancel free of charge up to 3 days before the event begins
At 3 days or less before the beginning of the event you may receive a full credit for our future events.
You must send us an email to inform about cancellation acroisrael.office@gmail.com
No refunds for not showing up and not having informed us
Ticket purchase
- Tickets are sent automaticaly to the buyer via email that you inserted during registration
If you did not receive your tickets you may inquire at acroisrael.office@gmail.com - You may transfer your tickets to another person, but notify our office by email acroisrael.office@gmail.com
- Transfering a ticket to another person is your responsibility, and yours alone.
- Your ticket enables you to participate in all the activities during the event. Please note that some classes may fill up so its best to be on the early side to secure your spot
Responsibility for content
AcroIsrael is the sole entity responsible for the content on this website, to the best of its knowledge at the time of publication
AcroIsrael is entitled to update the information on the website from time to time as life happens
Conditions for participation in the event
- Participation in any of Acro-Israel events is at your own responsibility
- Please adhere to the instructions of the teachers and the staff (including security personnel) on site
- Lighting a fire is permitted only in the designated areas
- No weapons or drugs allowed on premises
Harassment of any kind during the event will NOT be tolerated.
If such cases occur, and after clarification, the persons involved in harassment will be removed from the event without a refund
It is your responsibility to notify the teacher if you have any physical/mental disability or medical issue.
The festival is not responsible for lost or stolen items.
We, AcroIsrael, are comitted to holding the event as best we can, according to the website and in line with our financial abilities at the time
